[ONLINE] Customer Care Excellence: Turning Customers into Long-Term Clients – 02 February

This presentation focuses on customer care excellence and the strategies businesses can use to turn first-time buyers into loyal, long-term clients.

Instructed by: Emanuel Zammit. in: Uncategorized

Seminar Description

• Relationship & Trust Building: Creating memorable experiences, exceeding customer expectations, and using strong communication to establish deep trust.
• Turning Challenges into Gains: Transforming customer complaints and issues into valuable opportunities that actually strengthen client bonds.
• Service Consistency: Maintaining a high standard of uniform service delivery across the board.
• Retention & Loyalty Strategies: Staying connected post-sale, providing proactive support, rewarding loyalty, leveraging feedback, and offering personalized recommendations.
• Customer-Centric Culture: Cultivating a mindset where exceptional customer care is viewed as everyone’s responsibility within the organization.

CPE

Qualifies for 2 CPE Core hours

Course Fee

The course fee is €60.00 Non-Members €55.00 For Members. The fee covers seminar participation and access to event resources. Login details will be provided closer to the date.

A receipt will be issued to all participants.

Event Resources

Participants will receive the event resources by email.

Additional Information

For more information, kindly use the following communication mediums:

T: 21 58 53 74   M: 77 01 17 19   E: info@skillsmalta.com      Webpage: www.skillsmalta.com