[ONLINE] Introduction to Sales & Customer Care – 26 May

Sales and customer service are vital parts of any business.

Sales focus on attracting new customers and increasing revenue by meeting customer needs. Customer service supports customers before, during, and after a purchase, ensuring satisfaction and loyalty.

Instructed by: Emanuel Zammit. in: Uncategorized

Seminar Description

Sales and customer service are vital parts of any business.

Sales focus on attracting new customers and increasing revenue by meeting customer needs. Customer service supports customers before, during, and after a purchase, ensuring satisfaction and loyalty.

Together, they build long-term relationships, encourage repeat business, and strengthen brand trust. Sales bring customers in, while service keeps them coming back; both aiming for customer satisfaction.

Best practices include putting customers first, being honest and responsive, following up after sales, and using feedback to improve.

Modern trends such as online sales, social media engagement, chatbots, and CRM tools help businesses stay connected and enhance customer experiences.

In short: Sales drive growth, service builds loyalty whilst happy customers create successful companies.

CPE

Qualifies for 2 CPE Core hours

Course Fee

The course fee is €60 for Non-Members €55 for Members. The fee covers seminar participation and access to event resources. Login details will be provided closer to the date.

A receipt will be issued to all participants.

Event Resources

Participants will receive the event resources by email.

Additional Information

For more information, kindly use the following communication mediums:

T: 21 58 53 74   M: 77 01 17 19   E: info@skillsmalta.com      Webpage: www.skillsmalta.com