[ONLINE] Being of service, in the service industry -5 December

Although we recognise the importance of the service industry, this is not often demonstrated de facto.

This webinar will address various issues related to elevating our service game in various industries.  In a homogenous context, using service to stand-out is a powerful differentiator.  Competing on price alone is not enough and customers are quite clear about this.

When service is perceived to be below what is expected, then value comes into play in consumers’ minds.  During this webinar we will discuss how small everyday (consistent) actions can elevate our quality of service

Instructed by: Greta Rapinett. in: Uncategorized

Seminar Description

Seminar Description

Although we recognise the importance of the service industry, this is not often demonstrated de facto.

This webinar will address various issues related to elevating our service game in various industries.  In a homogenous context, using service to stand-out is a powerful differentiator.  Competing on price alone is not enough and customers are quite clear about this.

When service is perceived to be below what is expected, then value comes into play in consumers’ minds.  During this webinar we will discuss how small everyday (consistent) actions can elevate our quality of service

CPE

Qualifies for 2 CPE Core hours under the core competency area.

Seminar Fee

The seminar fee is Member €40.00, Non Members €50.00. The fee covers seminar participation and access to event resources.

A receipt will be issued to all participants.

Event Resources

Participants will receive the event resources by email.

Additional Information

For more information, kindly use the following communication mediums:

T: 21 58 53 74   M: 77 01 17 19   E: info@skillsmalta.com      Webpage: www.skillsmalta.com